How do I check the status of my order?
You can track the status of your order in real time by entering your order information on the Track Order page. Please contact us if you can’t find your Tracking Number.
After an order has been placed, it will need 1-2 business days to be shipped. After order is shipped we will send you on email tracking number.
I've put a wrong shipping address. Can I change it?
I’ve put a wrong shipping address. Can I change it?
If this happens to you, email us at [email protected] as soon as possible, and we might be able to take care of it. However, we can’t guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won’t be able to stop it. Please contact us anyway, as we still care and we’ll try to help in any case. We know how frustrating it can be to pay for something you can’t use.
My order didn't arrive on time, what should I do?
My order didn’t arrive on time, what should I do?
If for any reason whatsoever your items do not arrive within 30 business days from the purchase date, please contact [email protected]
We give a 100% guarantee for a replacement or refund, no questions asked.
How do you ship packages?
How do you ship packages?
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. (Unless stated otherwise)
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| Serbia | 1-2 Business days |
| Europe | 5-10 Business days |
| United States | 15-20 Business days |
| Bosnia,Croatia,Montenegro, Slovenia,Makedonia | 5-7 Business days |
*This doesn’t include our 1-2 day processing time. This chart is only an estimate of shipping times. Delays may occur due to holiday or customs. Some countries may take up to 30 days in certain rare situations.
Do you provide tracking informations?
Do you provide tracking informations?
Yes, you will receive an email once your order ships that contain your tracking information.
How to return product?
If your product is damaged or you don’t like it, be free to contact us on email: [email protected] or via contact form for instructions how to return package. We will gladly help you. Please also read our Return Policy.
When i will get refund?
After product is returned, we will process refund in next 48hours on your primary payment metod.
Our Payment Metods
We offer this payment metods:
- Paypal
- Western Union
- Payoneer
- SEPA bank transfer
- credit/debit card via 2checkout
- pay on pickup (only for Serbia)
Secure Checkout
The Gifty Mall have highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
How do I check the status of my order?
You can track the status of your order in real time by entering your order information on the Track Order page. Please contact us if you can’t find your Tracking Number.
After an order has been placed, it will need 1-2 business days to be shipped. After order is shipped we will send you on email tracking number.
I've put a wrong shipping address. Can I change it?
I’ve put a wrong shipping address. Can I change it?
If this happens to you, email us at [email protected] as soon as possible, and we might be able to take care of it. However, we can’t guarantee anything in this case, as all of our items are usually processed immediately after you order and ship out the same day or the day after. If your order has already entered the shipping process, we won’t be able to stop it. Please contact us anyway, as we still care and we’ll try to help in any case. We know how frustrating it can be to pay for something you can’t use.
My order didn't arrive on time, what should I do?
My order didn’t arrive on time, what should I do?
If for any reason whatsoever your items do not arrive within 30 business days from the purchase date, please contact [email protected]
We give a 100% guarantee for a replacement or refund, no questions asked.
How do you ship packages?
How do you ship packages?
We are proud to offer international shipping services that currently operate in over 100 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Do you ship worldwide?
Yes. We provide free shipping to over 100 countries around the world. (Unless stated otherwise)
What about customs?
We are not responsible for any customs fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get customs fees when they arrive in your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| LOCATION | *ESTIMATED SHIPPING TIME |
|---|---|
| Serbia | 1-2 Business days |
| Europe | 5-10 Business days |
| United States | 15-20 Business days |
| Bosnia,Croatia,Montenegro, Slovenia,Makedonia | 5-7 Business days |
*This doesn’t include our 1-2 day processing time. This chart is only an estimate of shipping times. Delays may occur due to holiday or customs. Some countries may take up to 30 days in certain rare situations.
Do you provide tracking informations?
Do you provide tracking informations?
Yes, you will receive an email once your order ships that contain your tracking information.
How to return product?
If your product is damaged or you don’t like it, be free to contact us on email: [email protected] or via contact form for instructions how to return package. We will gladly help you. Please also read our Return Policy.
When i will get refund?
After product is returned, we will process refund in next 48hours on your primary payment metod.
Our Payment Metods
We offer this payment metods:
- Paypal
- Western Union
- Payoneer
- SEPA bank transfer
- credit/debit card via 2checkout
- pay on pickup (only for Serbia)
Secure Checkout
The Gifty Mall have highest industry standards in order to protect your personal information with the best security solutions.
Your credit card information and personal details are encrypted during transmission using SSL (secure socket layer technology), which is widely used on the Internet for processing payments safely.
